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The idea, in theory, is genius. Just get into WiFi range and you can make free calls, right from your cell phone. Yes, that’s T-Mobile’s Hotspot @Home. Unfortunately, not everything has moved swimmingly. In fact, in recent weeks there have been a bevy of complains, including dropped calls, poor voice quality, and an inability to connect to the network. This is especially bothersome for those who don’t get T-Mobile reception in their homes and signed up for the service to remedy that issue. Though this might not be a general failure. According to Boy Genius Report, it has its sources.

It seems that most of this stems from the December 4th flooding at T-Mobile’s main data center in Bothell, WA. The UMA system went down at that point, and the main hosting servers had to be replaced. The new hardware is apparently up, but it isn’t having much of a positive effect on the overall system infrastructure.

And the statement from T-Mo:

“Some T-Mobile customers may have experienced diminished levels of service at times this week due to extreme weather-related events. We regret any inconvenience this may have caused our customers. T-Mobile HotSpot @Home service is operating at normal service levels.”

So is it really back up? Or is it just back up in theory?

[Boy Genius Report]

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