Overview:
T-Mobile is an innovative company based in Bellevue, Washington, that services most of the USA. They have some of the best wireless coverage and prices in America, and pride themselves on good customer service and great wireless technology.
Pros: The company has a variety of plans to choose from, including individual, prepaid, family, data and business categories. In fact, they have the most plans of any company reviewed here. T-Mobile also has myFaves, an option that allows you unlimited calling to the five people that you call the most. This also includes digital long distance and no digital roaming charges across the USA. Most plans have unlimited night and weekend minutes at no extra charge, and each category has several different options, so that you can choose the features that you want and not pay for things you won’t use. All plans include no long distance or roaming charges.
Cons: T-Mobile has one of the highest charges for each additional minute over your plan - $0.40 per minute. As well, while many companies will include mobile-to-mobile in their plans, you have to pay extra for it here. Also, MyFaves minutes are only available for qualifying plans. T-Mobile only supports data plans for BlackBerry and their Sidekick.
Detailed Provider Information:
Plans: T-Mobile has a variety of plans under their individual, family, business, data and MyFaves categories. They also offer prepaid plans. There are six individual MyFaves plans. Monthly minutes range from 300, which is their most popular plan, to 5000. The price for the plans ranges from $39.99 to $139.99. Customers get unlimited night/weekend minutes and unlimited MyFaves minutes, which allows them to call and receive calls from five numbers that they choose. Individual basic plans don’t include the MyFaves option, but they do include everything else and they’re slightly cheaper – the price ranges from $29.99 to $129.99.
The family plans from T-Mobile are similar to the individual plans, in that they have a MyFaves option and that they include unlimited nights and weekends. The monthly minutes range from 700 to 3000, and the price is from $69.99 to $139.99. Family plans give customers a shared pool of Whenever minutes and two lines. If you want additional lines, you can get up to three more for $9.99 each. You can also choose to get family plans without the MyFaves option, and they cost $59.99 to $129.99.
Lastly, T-Mobile offers business plans for customers who need to hook up their business. There are three categories: National Small Business, National Business, and Enterprise Business. There are four plans in the National Small Business category. The monthly minutes range from 1000 to 4500, and the price per month ranges from $69.99 to $199.99. You get unlimited weeknight minutes and unlimited weekend minutes. The plans come with two lines, like the family plan, with the ability to add up to three more for $9.99 each. They also come with unlimited mobile-to-mobile calling and enhanced voicemail and built-in paging. You also get no roaming or long distance charges.
The National Business category boasts six plans, with monthly minutes ranging from 300 to 5000. The price range is from $29.99 to $129.99. Unfortunately, these plans don’t offer any weeknight minutes, but they do offer unlimited weekend minutes. They also offer mobile-to-mobile calling and text messaging. If you want an Enterprise plan, you will have to contact a T-Mobile representative for pricing. All business plans come with 300 text messages per user and a variety of calling features.
Learn more about T-Mobile’s prepaid plans on PrepaidReviews.com.
Customer Service: T-Mobile has customer service through phone, email, and an online knowledge database. You can also sign up for their online service, which allows you to manage your account, personalize your phone and access support. You can also go into one of the T-Mobile stores and talk to a representative there.
Credit Check: Offers are subjected to credit approval.
Contract: The minimum contract is two years for most plans. A termination fee of up to $200 is charged to people who break their contract early.
Payment Options: You can choose to pay online, with automatic payments that will be taken out of your account with your authorization; by credit card, over the phone, or through the mail with a check or credit card. You can also choose to go to a payment center.
Text and Picture Messaging: Some plans include text messaging; others do not. If you want to add this to your account, you can log into “My T-Mobile” and add a messaging value bundle to your plan. Picture and video messaging is also available. If you want to add this to your plan, 400 domestic messages cost $4.99 per month. You can also choose to get 1000 messages a month for $9.99, or unlimited messaging for $14.99 a month.
Data Plans: T-Mobile has several data plans available to be compatible with BlackBerries or Sidekicks.
Find out more about T-Mobile data plans at BBGeeks.com.
Downloadables: T-Mobile has a plethora of items available for download, including music, wallpaper, games, web and applications, and more. Downloading charges may apply.
International Calling: You can make international calls through T-Mobile. If you want to know how much it will cost to do so, the website has a page where you can
choose your country and find out the rates offered by T-Mobile.
Roaming Charges: There are no domestic roaming charges on any plan. However, international roaming charges may apply if the customer uses his/her phone overseas.
Calling Features: All plans include Call Hold and Call Forwarding. Business plans include Caller ID, Voicemail, Built-in Paging, and Conference Calling.
Activation Fee: All T-Mobile plans require a one-time activation fee of $35. If you add on any services, they may require additional activation fees.
Nationwide Long Distance: Long distance isn’t charged domestically; however, you will be responsible for paying any international charges.
411 Calls: $1.49 plus airtime.
911 Calls: 911 calls are free.
Phones: The cell phones you love and plans you want. T-mobile has all the latest models available for purchase right now! How about a Samsung model?
Some Additional Phones Available:
Nokia models
Motorola (including the RAZR)
T-Mobile Sidekick
BlackBerry 8700, Pearl, Curve, and more.
T-Mobile also offers a lot of their own phones, including the Dash and Wing.
I just became a T-Mobile customer this past summer, and I absolutely love it. They have the best customer service out of all the providers I've dealt with.
The day I went to switch to T-Mobile, I had my numbers switched, a great phone, and everything setup within 20 minutes. Additionally, I was able to negotiate for free add-ons.
The best scenario came when I was at a business conference and I had accumulated over 200 text messages (without a text messaging plan). I couldn't figure out how to add text messaging to my account so I emailed T-Mobile. Within 24 hours not only did they add it for me, they credited it to my account so I wasn't charged the extra fees.
On top of the great customer service, their actual phone service is very reliable.
I've found that T-Mobile is relentless against giving in towards a customer in the event of a dispute. Try to dispute a charge with them, you'll see how quickly their tones change. I talked with three different representatives, and they all used the same language. I think they read from a script.
I was a T-Mobile customer for over 2 years. My monthly payment was automatically charged to my credit card. I canceled my credit card and updated that information with T-Mobile by the due date. They assessed a late fee against me, telling me that I shuold have spoken to a customer representative instead of merely updating my credit card information. I don't see why I should be charged a late fee if T-Mobile had my correct credit card number by the actual due date! I tried to dispute the late fee, but they won't budge, telling me that it was valid charge.
Their relentless urge to systematically maintain the customer is "wrong" is appauling. Switch to AT&T. Much easier to dispute charges. AT&T's representatives are more willing to work customers in order to resolve disputes.
T-Mobile is the worst in customer service! They turned a bad situation in to something even worse. They didn't shut my phone off after I reported it as stolen in a foreign country where the rate is $2 a minute. They then tried to bill me for the $800 in minutes the guy used for the 3 days it took them to shut off my line. I immediately switched to Alltel. They are now trying to sue me for the $800 they racked up on my bill plus the $200 fee for early termination. What a bunch of jerks! They want the customer to take the blame for their mistakes. I was a good customer with them for four years. I even got my whole family and my dad's two businesses to switch to their service. So much for my efforts! They definately dropped the ball, made some poor choices, and lost a great customer in the process.
I have T.moble cell phone from minneapolis and now i moved to Burlington, vermont,so that i want to change billing and the number because it is long distance for most vermonters , my question is do you have T.mobile In this area ? if so please let me know I am tired of it.
I hate tmobile been with them for 9 years and they refuse to help the customer insisting that I'm wrong. I asked to upgrade to the smallest text plan available so the next months bill I noticed they put me on unlimited texts for $20 per month. They will do anything for you if you are with a different carrier give you better deals on new phones and plans etc. If you are currently with them you are screwed they don't give good upgrade deals on new phones or plans I used to upgrade my contract for free now it costs be $20 to stay with them what a joke I'm switching to AT&T worth the extra money.
ok so i have the unlimited text plan thingy ...so can i like text to washington???