Will new application revolutionize customer service?
Posted by Joe P on July 30, 2008
Long wait times. Voice-driven menus. Uncaring customer service reps. Yep, there are plenty of reasons we hate calling customer service lines. If only it were easier. If only it were an application, rather than a phone number. It seems Nuance Communications is on board with this thought process. According to WirelessWeek, they’ve launched a customer service mobile application. Not only that, but they’ve partner with a carrier, though the exact one will remain anonymous for the time being. They’re calling it “revolutionary.” I’m still waiting to see it in action.
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